Terms Of Uses

Introduction

Welcome to Hello Memories. These Terms Of Uses govern your use of our photography services, website, and communications. By booking a session or engaging with our services, you agree to comply with these terms and ensure that your interactions with us remain respectful and professional. We encourage you to read these terms carefully before proceeding with any booking or communication. Our goal is to create a smooth, enjoyable, and transparent experience for every client who chooses Hello Memories.

Bookings and Payments

All bookings are confirmed only after receipt of an advance payment, which secures your chosen date and time. The remaining balance must be cleared as per the agreed schedule before final delivery of your photos. Payments can be made through approved methods communicated at the time of booking. Advance payments are generally non-refundable, but changes may be considered in special circumstances at our discretion. We recommend booking early to secure your preferred slots, especially during festive or wedding seasons.

Cancellations and Rescheduling

If you wish to cancel or reschedule your booking, you must inform us at the earliest possible time. While we understand that plans can change, we request timely communication to avoid inconvenience. Rescheduling is subject to availability, and additional charges may apply if the request is made close to the event date. In case of unavoidable cancellations from our side, we will refund any advance paid or offer an alternate date based on your preference. Our priority is to handle such situations fairly and with understanding for both parties.

Photography Rights and Usage

All images captured by Hello Memories remain the intellectual property of our team unless otherwise agreed in writing. Clients are granted personal usage rights for their photographs, which include sharing with family and friends. We may use selected images for our portfolio, social media, and promotional materials, while always respecting your privacy and preferences. If you wish to restrict usage of your photographs in promotions, please let us know in advance. We respect your choices and ensure your comfort remains our top priority.

Client Responsibilities

To ensure a smooth experience, clients are expected to provide accurate details regarding location, timing, and event requirements. Cooperation during the session allows us to capture the best possible results. Any delays caused by inaccurate information or unpreparedness may affect the final outcome and delivery timelines. We encourage open communication so our team can plan effectively and deliver the experience you deserve. A collaborative approach ensures your photographs truly reflect your vision and personality.

Delivery Timeline

Edited photographs will be delivered within the timeframe agreed upon during booking. The delivery time may vary depending on the scale of the project, seasonal demand, or special editing requests. We will keep you updated about progress and inform you if any delays occur due to unforeseen circumstances. Our focus is on maintaining quality while ensuring timely delivery. Every image is processed with care so that the final results exceed your expectations.

Limitation of Liability

While we take every precaution to deliver high-quality services, Hello Memories cannot be held responsible for unforeseen circumstances such as natural events, venue restrictions, or technical failures beyond our control. In rare cases of equipment malfunction, we will take all reasonable steps to minimize disruption and provide alternative solutions where possible. Our liability is limited to the amount paid for the services in question. We always aim to act responsibly and prioritize client satisfaction in every situation.

Updates to These Terms

These Terms Of Uses may be updated periodically to reflect changes in our services, policies, or legal requirements. Updated terms will always be available on our website, and we recommend reviewing them from time to time. Your continued use of our services indicates your acceptance of the revised terms. We will make efforts to notify you of significant changes directly. Transparency and fairness guide every update to ensure clarity for our clients.